When is my order processed?

All orders are processed after order has been confirmed. Orders are processed on business days, from Monday toFriday, between 8:00am to 5:00pm. Please note that business days do not include Saturdays, Sundays, and Holidays.

Are items saved in my shopping cart reserved under my name?

Saving items in your shopping cart does not mean a reservation. This facility allows you to keep track of what you wantto buy until you are ready to make your purchase. While RISING ERA DYNASTY ensures that all items are adequately stocked, it is possible that the item you saved in your cart may beunavailable by the time you make the purchase. When this happens, you can pay for the items that are available, while the out-of-stock items will be removed from your cart.

Can I cancel my order?

Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before confirmation.

Do I need to register and set up an account to be able to order?

Registration is required to place an order. We encourage you to do so for your convenience. As a registered user,there is no need to input your information each time you order. You can also track your purchases, and you will be informed of upcoming promotions.

Is my personal information safe?

Our company take the privacy of each person who visits our online shop seriously. Check out our Privacy Policy for more details.

How do I register?
  • From the RISING ERA DYNASTY homepage, register by clicking on the ‘SIGN UP’.
  • Fill out all the required fields clearly and correctly.
Where do you deliver?
  • Delivery is limited to addresses within the Philippines.
  • The customer is responsible for providing the correct and complete delivery details:
  • Name of recipient
  • House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
  • Unit no., floor building name, compound, street name, barangay, town, province and zip code
  • Kindly keep in mind that the use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.
How much do I pay for delivery?
  • For bulk orders our customer service representative will call you upon check out to confirm our order and inform you about your shipping cost.
  • Shipping cost are based on volumetric weight charged by couriers, and insurance that protects you and your goodsagainst unscrupulous or hazardous situations.
When can I expect the delivery?
  • Deliveries are made from 9:00am to 5:00pm from Monday to Friday. Change in schedule or charges due to holiday’s will be posted accordingly.
  • Depending upon the courier, you may expect your orders to be delivered within 2 to 3 shipping days for areas withinMetro Manila and 3 to 7 shipping days for areas outside Metro Manila. Shipping days do not include weekends, holidays and the day the order is picked up from our warehouse.
  • After your order has been shipped out, you may track your package through our website or the courier website.
  • Email us at risingeradynasty2022@gmail.com for any concerns or assistance.
Do you accept CASH ON DELIVERY (COD)?

Yes, we are now offering our Cash on delivery service.